Vinted has no phone number and no general customer-service email — support is reached through the in-app Help Centre or the Contact us form, with response times of 1-5 business days. The one email exception is legal@vinted.com for legal or regulatory escalation. This guide covers every route, what gets answered fastest, and what to include so your case is resolved in one message.
No phone number. Vinted does not operate a phone line or call centre in the UK — any article claiming to list a Vinted phone number is out of date or trying to send you elsewhere. All general support is handled in writing through the Help Centre.
There is no general customer-service email address — emails like feedback@vinted.com are not monitored support channels. The one exception: Vinted's official dispute-resolution help page lists legal@vinted.com for legal or regulatory issues the standard form can't handle (for example a GDPR data request or a formal dispute that hasn't been resolved through the normal route). Use it only for that kind of escalation, not everyday problems — general queries sent there won't get a faster answer than the Help Centre form.
For anything to do with an order — an item that hasn't arrived, arrived damaged, or a refund — open that specific order in the Vinted app and press "I have an issue". This is the single most important route: it attaches the order to your message automatically, so support can see the tracking, the amount and the timeline without you explaining it. Messages sent this way are also the only ones that can trigger a refund under Buyer Protection.
For general questions, account problems or technical issues, go to Vinted → Profile → Help (in the app) or vinted.com/help on the web. Search for the topic, open the most relevant article, and use the "Contact us" button at the bottom of that article. Submitting from a relevant article routes your case to the right team with useful context already attached.
Vinted's stated support response time is typically 1-5 business days. In practice, order issues reported through the "I have an issue" button are often answered faster because they're routed to the order-resolution team, while general account queries can take the full window.
A few things that make a real difference: send one clear message rather than several (repeated messages can reset the queue), include the order number and any screenshots up front, and don't create duplicate tickets through multiple routes — it doesn't speed things up and can slow the case down.
If your issue is an order dispute and you believe the resolution is wrong, reply within the same order thread rather than starting a new ticket — support can see the history there. If an item was reported as not received or not as described and you're within the reporting window, Vinted's Buyer Protection applies and the order thread is the place it gets enforced.
Outside of order issues, Vinted's Help Centre articles sometimes contain a direct "still need help?" path to a human — always exhaust that before trying third-party routes. Consumer advice organisations such as Resolver can help with formal complaints, but they cannot contact Vinted on your behalf.
Never share your password, verification codes or payment details in a support message — Vinted support will never ask for these. Never move a conversation off the platform; anyone asking you to continue on WhatsApp, Instagram or email is a scammer, not Vinted. And beware of fake "Vinted support" accounts on social media that ask you to message them — Vinted only communicates through the official app and website.
Vinted does not have a customer service phone number in the UK. All support is provided in writing through the in-app Help Centre and the contact form at vinted.com/help.
Vinted has no general customer-service email — emails like feedback@vinted.com are not monitored. The one exception is legal@vinted.com, listed on Vinted's official dispute-resolution page for legal or regulatory issues (like GDPR requests) the standard form can't handle. Everyday support goes through the Help Centre contact form.
Typically 1-5 business days. Order issues reported through "I have an issue" on the order page are usually answered faster than general account queries.
Open the order, press "I have an issue", and report the problem within 2 days of delivery for items that never arrived or arrived damaged or not as described. That report is what triggers Buyer Protection.
No. Vinted only provides support through its official app and website. Accounts on other platforms claiming to be Vinted support are scams — never message them or share details.