How Do I Get an Unfair Vinted Review Removed? (Revenge Feedback, Explained)

The blunt truth: Vinted will keep a review it doesn't consider rule-breaking

Read r/vinted and r/vintedUK for a week and the same post keeps appearing. A buyer is ghosted by a seller who never posts, gets an automatic refund, and leaves an honest one-star review — then within the hour the seller fires back a one-star review on the buyer's own profile out of pure spite. Or the reverse: a seller completes a clean sale and days later a buyer leaves a low rating with a vague grievance, and it sticks. Ask the community how to get it taken down and the answer is depressingly consistent: often you can't.

Vinted's own “Feedback & star ratings” help page is explicit about the limits. On feedback you've received, it says plainly: “Unfortunately, you can't edit or delete this feedback yourself.” The only feedback Vinted says it will edit or remove is automatic feedback, or feedback that violates its Community Standards or applicable laws. A revenge review that's petty but doesn't cross those lines usually stays exactly where it is.

What sits on the far side of that line — and therefore is genuinely reportable — is spelled out on Vinted's “Report a member or listing” page: feedback containing private information (full names, addresses, phone numbers, bank details), harassment, discrimination or hate speech, or any other illegal content. If the review you're stuck with contains any of that, you have a real case. If it's just unfair and sneering, you're in the harder camp almost everyone posting about this is in.

Why revenge feedback exists at all

Vinted's system lets both people in a completed order review each other within a short window. That symmetry is the whole problem: the moment you leave an honest negative review, the other member has the same window and the same button — and some use it purely to punish you for being truthful.

Vinted also generates feedback automatically. Per its help page: if a buyer doesn't leave feedback within four days of the order completing, the seller receives positive automatic feedback. If an item isn't shipped on time, the seller receives automatic negative feedback. And if either member manually cancels the order, they get automatic negative feedback. That automatic “sale not completed” tag is the honest label that tells other buyers they're dealing with someone who didn't follow through — which is exactly why the rest of this guide matters.

Step 1: report the review the way Vinted actually supports

The report button isn't where most people look for it. You won't find it on the review text itself. Vinted's official steps are: open the chat for the order the review relates to, tap the ⓘ (information) symbol in the top-right corner, select Report, choose the reason from the list, add details if needed, and press Submit. That's the flow on both the website and the app.

Two practical notes users in the threads keep repeating. First, you must be logged in to use it. Second, the report route lives inside the order chat — so if you still have that conversation, use the ⓘ there before it becomes hard to reach, rather than hunting for a report option on the person's profile.

After you submit, Vinted says it acknowledges the report in your inbox, investigates the situation, and sends an official moderation decision that includes a link to appeal. Its possible actions range from removing the content and warning the member to banning them — or it may decide it can't act because the member didn't break the rules. For plain revenge feedback, that last outcome is, in practice, the most common one.

Step 2: reply publicly — the tool that always works

Because removal is often out of your hands, the reliable play is damage control. Vinted lets you reply to feedback you received. Hit Reply under the review and post your side. This is what experienced users in these threads do almost every single time, and it's the one lever nobody can take away from you.

Keep it factual and calm, and make the mechanism obvious to anyone reading: something like “The seller never posted my item and I was refunded, so this is a retaliation review for my honest feedback.” Every future buyer who opens your profile reads that reply sitting right next to the bad rating. Regulars in the threads are blunt that one low star among many good ones rarely changes a buying decision — the reply is what tips the odds back your way.

Don't match their tone. The moment your reply crosses into insults or abuse it can itself be reported, which hands them the moral high ground and the last word. Facts, not feelings.

The move that stops revenge feedback before it happens

Here's the counter-intuitive bit of insider knowledge that comes up in every thread on this topic: if you were refunded because the seller never posted, leave Vinted's automatic negative feedback exactly as it is.

Users report a consistent quirk of the system. When the automatic “sale not completed” feedback stands untouched, the other member can't leave you feedback at all — they never get the turn. But if you edit that automatic review to add your own words about being ghosted, users report it opens the door for them to leave feedback in return, including revenge feedback. “Never edit the automatic feedback” is the single most repeated warning across every one of these threads. It costs you a sentence of commentary, but it removes their ability to retaliate entirely.

Treat this as strong, well-reproduced community knowledge rather than a written Vinted promise — it's the pattern users describe and rely on, not language Vinted's help pages state in those exact terms.

When it's worth escalating — and when to let it go

If the review contains your full name, address or phone number, a genuine threat, discriminatory abuse, or details of a crime, that's no longer “just an unfair review.” Report it, and expect it to actually be looked at, because it falls squarely inside Vinted's stated removal criteria. Vinted says members are always notified of moderation decisions with a way to appeal, that appeals must be made within six months, and that a decision can only be appealed once.

If your problem is bigger than a review — money held back, a dispute you can't raise, an account restriction — the escalation is different. Vinted's “Contacts for dispute resolution” page lists legal@vinted.com for specific legal or regulatory issues that the normal support form can't resolve. That's a published route, not a guess.

For a straightforward revenge one-star, though, the honest answer these threads keep converging on is: report it, reply to it, and let it go. Your rating recovers with time and completed sales, and a member who leaves spite feedback in a visible pattern has far more to lose than you do.

If you're still getting to grips with how the platform treats the two sides of a sale, our guide to Vinted buyer protection and how to contact Vinted support cover the surrounding ground.